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Frequently Asked Questions

Looking for quick solutions? View our FAQs

- FAQs About Products

- Power Inverters

Which kind of inverters are the best?

Square wave inverters (modified sine wave inverters) are cheaper than pure sine wave inverters. but they are unreliable and the least efficient. The important fact is that this kind of inverter may harm your appliances and equipment. I suggest using pure sine wave inverters because their AC power is cleanly the same as grid power, and because it is pure sine wave, it will not harm your appliances.

Can I use my car’s power inverter while the engine is turned off?

Yes indeed. If your vehicle allows power to flow with the ignition key in the “off” position, you can use your inverter normally. However, the duration of time depends on the amount of power used, the battery size, and the condition of your battery. In general, using high-wattage appliances is not a good idea.

Can I use the inverter with solar panels?

Yes, our inverter is compatible with solar panels and can harness solar energy for your use.

Does the inverter protect against power surges?

Yes, it comes with built-in safety features to safeguard your devices and home from electrical surges and overloads.

How long is the warranty for the inverter?

We offer a comprehensive warranty package to ensure your peace of mind. Please refer to our product documentation for specific warranty details.

Can the inverter be installed in residential and commercial settings?

Yes, our inverter is versatile and suitable for both residential and commercial applications.

Can I install the inverter myself, or do I need a professional technician?

While some DIY enthusiasts can handle the installation, we recommend hiring a certified technician to ensure a safe and optimal setup. It’s crucial to follow local electrical codes and guidelines.

What size of inverter do I need for my home or business?

The size of the inverter you need depends on your energy consumption. We offer a range of models suitable for different applications. Contact our customer support for a personalized recommendation.

What certifications and standards does the inverter technology meet?

Our inverter technology complies with industry-leading certifications and standards, ensuring safety and performance. Please refer to our product documentation for specific details.

What is the lifespan of the inverter, and is it upgradeable?

Our inverters are designed for long-term use, with a typical lifespan of 15–20 years. While they are not upgradeable, we continuously develop newer models with advanced features.

How do I know which inverter model is best suited for my specific needs?

Our team of experts can help you assess your energy requirements and recommend the most suitable inverter model. Contact our sales or support team for personalized guidance.

- Order Issues

- Payment

What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, bank transfers, and online payment platforms such as PayPal. Please check our website or contact our customer support for specific payment options.

Is it safe to make online payments on your website?

Yes, we prioritize the security of your online payments. Our website uses encryption and secure payment gateways (Stripe, Paypal, Wise) to protect your financial information.

Are there any additional fees associated with making payments?

Any additional fees associated with payments, such as shpping fees, taxes, will be disclosed to you before you complete your purchase. We aim for transparency in our pricing.

What should I do if I encounter an issue with a payment error?

If you believe there is an issue with a payment, please contact our customer support immediately. We will investigate the matter and work to resolve it promptly.

Why have I been charged taxes?

its required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on where your order is being shipped and on the products that you bought.

How did I know you received my payment?

As soon as we have received and processed your payment, we will send you an order confirmation email.
After that, your order will move to the next status and getting ready for packaging.
After completing the packaging within several hours, we mark the order as shipped when we ship the package. You will receive the tracking number after that.

How can I track my payment history and receipts?

You can access your payment history and receipts by logging into your account on our website. There, you will find a record of all your transactions and receipts.

Can I receive an invoice for my purchase?

Certainly! After completing your purchase, we will provide you with an invoice that includes details of the transaction. You can use this invoice for your records or

What is your refund and return policy for products or services?

Our refund and return policy may vary depending on the product. Please review our return & refund policy or contact our customer support for specific information on refunds and returns.

How do I request a refund for a product or service I'm not satisfied with?

To request a refund, please contact our customer support and provide details about your purchase. We will guide you through the refund process and address your concerns.

- Shipping and Delivery

Where are you located?

We located in United kindom and United States. In future we hope to expand our coverage.

What shipping methods do you offer, and how long does delivery typically take?

We offer various shipping methods, including standard and expedited options. Delivery times vary depending on your location and the selected shipping method. You can find estimated delivery times during the checkout process.

Where do you ship?

We ship our products worldwide. no matter where are you living.

Is international shipping available, and what are the associated costs and delivery times?

Yes, we offer international shipping to many countries. Shipping costs and delivery times for international orders depend on the destination and chosen shipping method. You can obtain this information during the checkout process.

How can I track the status of my shipment?

To track your shipment, use the tracking number provided in your order confirmation email. Visit our website’s tracking page and enter the tracking number to monitor the shipment’s progress.

Can I change the shipping address or delivery method after placing my order?

Address changes and delivery method updates may be possible if your order has not yet been shipped. Contact our customer support immediately to request any changes.

Do you offer free shipping or promotions for shipping discounts?

We occasionally offer free shipping promotions or discounts on shipping fees for specific products or order amounts. Check our website for any ongoing offers.

Can you ship to a P.O. Box or APO/FPO address?

Depending on the shipping method and carrier, we may be able to ship to P.O. Box or APO/FPO addresses. Please enter the appropriate address during checkout, and we will determine if delivery is possible.

What should I do if my package is delayed or hasn't arrived on the expected delivery date?

If your package is delayed or hasn’t arrived as expected, please check the tracking information for updates. If you still have concerns, contact our customer support, and we will assist you in resolving the issue.

What is the process for receiving a replacement or refund for a lost package?

If your package is confirmed as lost by the carrier, we will initiate a replacement shipment or process a refund, depending on your preference. Contact our customer support to report the issue and start the resolution process.

What happens if my package arrives damaged or with missing items?

If your package arrives damaged or with missing items, please contact our customer support immediately. We will initiate an investigation and assist in resolving the issue, which may include replacement or reimbursement.

What should I do if I receive the wrong item or an item different from what I ordered?

If you receive the wrong item or an item that differs from your order, please contact our customer support immediately. We will arrange for the correct item to be shipped to you or assist in resolving the issue. (dont worry this is totally free of charge)

Are there any customs duties or import taxes for international shipments, and how are they handled?

Customs duties and import taxes may apply to international shipments and vary by country. You are responsible for any applicable duties or taxes. The carrier or customs authorities will typically provide guidance on payment and clearance procedures.

Can I cancel my order after it has been shipped?

Once an order has been shipped, it may not be possible to cancel it. If you wish to return the order, please refer to our return policy or contact our customer support for assistance.