Frequently Asked Questions

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Table of Contents

- FAQs About Products

- Power Inverters

Square wave inverters (modified sine wave inverters) are cheaper than pure sine wave inverters. but they are unreliable and the least efficient. The important fact is that this kind of inverter may harm your appliances and equipment. I suggest using pure sine wave inverters because their AC power is cleanly the same as grid power, and because it is pure sine wave, it will not harm your appliances.

Yes indeed. If your vehicle allows power to flow with the ignition key in the “off” position, you can use your inverter normally. However, the duration of time depends on the amount of power used, the battery size, and the condition of your battery. In general, using high-wattage appliances is not a good idea.

Yes, our inverter is compatible with solar panels and can harness solar energy for your use.

Yes, it comes with built-in safety features to safeguard your devices and home from electrical surges and overloads.

We offer a comprehensive warranty package to ensure your peace of mind. Please refer to our product documentation for specific warranty details.

Yes, our inverter is versatile and suitable for both residential and commercial applications.

While some DIY enthusiasts can handle the installation, we recommend hiring a certified technician to ensure a safe and optimal setup. It’s crucial to follow local electrical codes and guidelines.

The size of the inverter you need depends on your energy consumption. We offer a range of models suitable for different applications. Contact our customer support for a personalized recommendation.

Our inverter technology complies with industry-leading certifications and standards, ensuring safety and performance. Please refer to our product documentation for specific details.

Our inverters are designed for long-term use, with a typical lifespan of 15–20 years. While they are not upgradeable, we continuously develop newer models with advanced features.

Our team of experts can help you assess your energy requirements and recommend the most suitable inverter model. Contact our sales or support team for personalized guidance.

- Order Issues

- Payment

We accept a variety of payment methods, including credit cards, debit cards, bank transfers, and online payment platforms such as PayPal. Please check our website or contact our customer support for specific payment options.

Yes, we prioritize the security of your online payments. Our website uses encryption and secure payment gateways (Stripe, Paypal, Wise) to protect your financial information.

Any additional fees associated with payments, such as shpping fees, taxes, will be disclosed to you before you complete your purchase. We aim for transparency in our pricing.

If you believe there is an issue with a payment, please contact our customer support immediately. We will investigate the matter and work to resolve it promptly.

its required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on where your order is being shipped and on the products that you bought.

  • As soon as we have received and processed your payment, we will send you an order confirmation email.
  • After that, your order will move to the next status and  getting ready for packaging.
  • After completing the packaging within several hours, we mark the order as shipped when we ship the package. You will receive the tracking number after that.

You can access your payment history and receipts by logging into your account on our website. There, you will find a record of all your transactions and receipts.

Certainly! After completing your purchase, we will provide you with an invoice that includes details of the transaction. You can use this invoice for your records or

Our refund and return policy may vary depending on the product. Please review our return & refund policy or contact our customer support for specific information on refunds and returns.

To request a refund, please contact our customer support and provide details about your purchase. We will guide you through the refund process and address your concerns.

- Shipping and Delivery

We located in United kindom and United States. In future we hope to expand our coverage.

We offer various shipping methods, including standard and expedited options. Delivery times vary depending on your location and the selected shipping method. You can find estimated delivery times during the checkout process.

We ship our products worldwide. no matter where are you living.

Yes, we offer international shipping to many countries. Shipping costs and delivery times for international orders depend on the destination and chosen shipping method. You can obtain this information during the checkout process.

To track your shipment, use the tracking number provided in your order confirmation email. Visit our website’s tracking page and enter the tracking number to monitor the shipment’s progress.

Address changes and delivery method updates may be possible if your order has not yet been shipped. Contact our customer support immediately to request any changes.

We occasionally offer free shipping promotions or discounts on shipping fees for specific products or order amounts. Check our website for any ongoing offers.

Depending on the shipping method and carrier, we may be able to ship to P.O. Box or APO/FPO addresses. Please enter the appropriate address during checkout, and we will determine if delivery is possible.

If your package is delayed or hasn’t arrived as expected, please check the tracking information for updates. If you still have concerns, contact our customer support, and we will assist you in resolving the issue.

If your package is confirmed as lost by the carrier, we will initiate a replacement shipment or process a refund, depending on your preference. Contact our customer support to report the issue and start the resolution process.

If your package arrives damaged or with missing items, please contact our customer support immediately. We will initiate an investigation and assist in resolving the issue, which may include replacement or reimbursement.

If you receive the wrong item or an item that differs from your order, please contact our customer support immediately. We will arrange for the correct item to be shipped to you or assist in resolving the issue. (dont worry this is totally free of charge)

 Customs duties and import taxes may apply to international shipments and vary by country. You are responsible for any applicable duties or taxes. The carrier or customs authorities will typically provide guidance on payment and clearance procedures.

Once an order has been shipped, it may not be possible to cancel it. If you wish to return the order, please refer to our return policy or contact our customer support for assistance.

- Other Issues

- My Account

To reset your password, visit our website’s login page and click on the “Lose Your Password” or “Reset Password” link. Follow the instructions sent to your email to create a new password.

If you encounter technical issues, try refreshing the page or clearing your browser cache. If the problem persists, contact our technical support team for assistance.

To unsubscribe from marketing emails or newsletters, click the “Unsubscribe” or “Opt-Out” link provided at the bottom of the email. You can also update your email preferences in your account settings.

Yes, you can often change your email address in your account settings. Log in to your account on our website and navigate to the “Account Details” or “Profile” section to make the change.

Our privacy policy outlines how we collect, use, and protect your personal information. You can review our privacy policy on our website to understand our data handling practices.

You can provide feedback or submit a product  review on our website by navigating to the specific product or service and selecting the “Submit Feedback / Review” option.

Our business hours and contact information for customer support are typically available on our website’s “Contact Us” page. You can reach out to us during our operating hours for assistance.

 To check the warranty status for a product, log in to your account on our website and navigate to the “Order History” section. Select the specific order to view ordered date. Warranty period starts with ordered date.

If you have more specific questions or require assistance with any aspect of our products, services, or policies, please feel free to contact our customer support team. We are here to address your inquiries and provide guidance as needed.

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